FAQ / Frequently Asked Questions
Do you have a physical store?
We enjoy the flexibility and exclusivity that online sales and word of mouth offer. However, we love meeting the most passionate Madrid residents and showing them our works in person, so you'll see us at the city's most unusual art markets and the world's most exclusive concept stores.
We're so excited to meet you.
Find us in Madrid at:
- WOW Concept - Gran Via, 18 and Calle Serrano, 52 wowconcept.com
- Creatitis Art Lab - Calle Hernán Cortés 9 creatitis.com
- Los artistas del barrio - Calle de las Dos Hermanas 24 losartistasdelbarrio.com
- Alma Nómada - Calle de la Cruz 33
- Cachito - Calle Mayor 42
Who does the illustrations?
Each work is created by a different artist, but they all have in common their love of Madrid and their storytelling skills. Many have experience in editorial illustration and have even published their own books. Learn more about each artist's background in the work's description on the shop page or on our blog here: The Artists Behind the Prints .
What presentations/sizes do you have?
We sell them in three convenient sizes: 30x40cm, 40x50cm, and 50x70cm. All fit standard frames found in big-box stores. If you're looking for an exceptional size , please don't hesitate to contact us.
We also offer handcrafted frames to make it easier for you to install them at home. Receive your framed prints directly from the handcrafted framing workshop we've selected for you.
What is a Giclée print?
It is a printing process that uses acid-free paper and high-quality pigment-based archival inks to ensure that prints never degrade, fade, or yellow over time.
Check out the article on giclée printing here: What is Giclée Printing?
How should I care for my Giclée?
Until you can frame your Giclée, treat your prints as you would any work of art. Be careful not to scratch the print and avoid getting moisture or oils on your fingers, as these can appear on the print.
Why don't your works cost 5.95 Eur / 599 pta.?
The €5.95 or 599 pta. price you see in the top left corner of our prints is a nod to the magazine cover format, but it's symbolic. 😉
Our prices are calculated to offer fair compensation to artists and cover the costs of fine art printing (with 12 inks and on museum-quality Hahnemühle paper), which can maintain its quality and color vibrancy for up to 100 years.
Will my art print match what I see on my screen?
We try to visually represent our art prints as accurately as possible. Slight color variations may occur due to differences in lighting and monitors. Our customers generally confirm that the colors are much more vivid than on screen.
Can I share my prints on social media?
YES! Share your images on social media and tag us on Instagram @be_themadrilener .
Do you ship internationally?
Yes, we ship worldwide. Our shipping policy is:
- Spain: 2 to 4 business days
- Europe: 4 to 6 business days
- Extra European: up to 15 working days
Check the shipping policy here.
What payment options do you accept?
We accept any card issued in Spain and most international cards (Visa, MasterCard, American Express, Discover, JCB), PayPal.
